1. Digital Service Delivery

Fisher AI is a digital service platform. We do not ship physical products. All our services are delivered electronically through our web platform and APIs.

Service Access:

• Immediate access upon successful payment
• Account activation within 5 minutes
• API keys provided instantly
• Dashboard access available 24/7

2. Service Activation Timeline

Our service activation follows these timelines:

Free Tier:

• Instant activation upon registration
• Email verification required (within 24 hours)
• Limited features available immediately

Premium Subscriptions:

• Instant activation upon payment confirmation
• Full feature access within 5 minutes
• Confirmation email sent immediately
• API rate limits updated automatically

3. Service Availability

Our digital services are available:

• 24/7 web platform access
• 99.9% uptime guarantee
• Global CDN for optimal performance
• Multiple server locations for reliability
• Automatic failover systems

4. API and Integration Delivery

For API access and integrations:

Standard API:

• Keys generated instantly
• Documentation available immediately
• Rate limits applied automatically
• Testing environment access

Custom Integrations:

• Setup consultation within 24 hours
• Custom endpoint delivery: 3-5 business days
• Testing and validation: 1-2 business days
• Production deployment: Same day

5. Email and Communication Delivery

Important communications are delivered as follows:

Account Related:

• Welcome emails: Immediate
• Payment confirmations: Within 10 minutes
• Subscription updates: Immediate
• Security alerts: Immediate

Support Communications:

• Support ticket responses: 24-48 hours
• Technical assistance: Same business day
• Feature updates: Weekly newsletters
• Maintenance notifications: 24-48 hours advance

6. Data and Report Delivery

For data processing and analytics services:

• Real-time data processing
• Report generation: 1-5 minutes
• Export functionality available 24/7
• Data backup and recovery services
• Historical data access: Immediate

7. Service Interruptions

In case of service interruptions:

Planned Maintenance:

• 48-hour advance notification
• Scheduled during low-usage periods
• Maximum 2-hour maintenance windows
• Status page updates in real-time

Unplanned Outages:

• Immediate status page updates
• Email notifications to affected users
• Regular progress updates
• Post-incident reports provided

8. Geographic Availability

Our services are available worldwide, with some regional considerations:

• Global service availability
• Data centers in multiple regions
• Compliance with local data protection laws
• Regional payment method support
• 24/7 support across time zones

9. Performance Guarantees

We guarantee the following performance standards:

• API response time: < 200ms average
• Dashboard load time: < 3 seconds
• File processing: 95% within SLA
• Report generation: < 30 seconds for standard reports

10. Service Level Agreements (SLA)

Our SLA commitments by subscription tier:

Free Tier:

• 99% uptime (no SLA guarantee)
• Best effort support

Premium Tiers:

• 99.9% uptime guarantee
• Priority support
• Service credits for downtime

11. Contact Information

For service delivery questions or issues: